Refund policy

Last Updated: October 6, 2026

At Pawmora, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms below.

Pawmora is operated by JOYBUY LLC, an Arizona limited liability company.

1. Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused and in its original condition;
  • Include the original packaging, accessories, manuals, and other included materials when applicable;
  • Not show signs of damage, misuse, alteration, or excessive wear;
  • Be accompanied by your order number or other proof of purchase.

Certain products may be subject to additional return restrictions where required by their nature or applicable law.

2. Non-Returnable Items

Some items may not be eligible for return, including:

  • Items that have been used, damaged, or altered after delivery;
  • Items missing essential components or original packaging;
  • Products marked as final sale;
  • Gift cards or similar non-returnable items, where applicable;
  • Items that cannot reasonably be returned for health, safety, or hygiene reasons, where applicable.

If an item is defective, damaged during delivery, or incorrect, please contact us before returning it.

3. How to Request a Return

Please contact us at:

Email: support@pawmora.shop
Company: JOYBUY LLC
Address: 101 W Baseline Rd, Phoenix, AZ 85041, USA

Please include:

  • Your full name;
  • Order number;
  • Product name;
  • Reason for the return;
  • Photos or other supporting information when the product is damaged or defective.

We will review your request and provide return instructions when the return is approved.

Please do not send merchandise to our business address unless our customer service team specifically instructs you to do so.

4. Return Shipping

For returns due to a change of mind, ordering the wrong item, or other customer preference, the customer may be responsible for return shipping costs.

If the product is defective, damaged upon arrival, or we sent the wrong item, we will review the situation and, where appropriate, provide a replacement, refund, or other appropriate resolution.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.

6. Damaged or Incorrect Orders

Please contact us as soon as reasonably possible after receiving an order that is:

  • Damaged;
  • Defective;
  • Missing an item; or
  • Different from what you ordered.

Providing photographs of the package and product may help us resolve the issue more quickly.

7. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because orders may enter processing shortly after purchase, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already shipped, the order may need to be handled under our return policy.

8. Changes to This Policy

JOYBUY LLC reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.